Shipping Policy
ORDER PROCESSING:
Please allow 2 Working Days to process your order. Expect an email within 48 hours after order has been placed to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally shipped within 2-5 working days. Flat rate shipping fee of RM 8 applies to orders shipping within Peninsular Malaysia and Flat rate shipping fee of RM 17 for Sarawak & Sabah Orders.
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: Indonesia, Singapore
Shipping charges for your order will be calculated and displayed at checkout.
International delivery will be delivered within 5-10 working days.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
Naturcare La Beaute is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 2 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at sales@naturcarebeaute.com.my with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at sales@naturcarebeaute.com.my